Customers

What example do you have of a successful social media campaign? - Sedge Beswick

4m 06s

What example do you have of a successful social media campaign?

What do you need to consider when setting up a social enterprise? - Simon Bates

3m 18s

What do you need to consider when setting up a social enterprise?

Why is it important for charities to use a CRM? - Collette Langley

1m 07s

Why is it important for charities to use a CRM?

Collette Langley

Service is the single most important thing - John Wagner

2m 38s

Service is the single most important thing

A rare sales skill - John Wagner

1m 29s

A rare sales skill

Understand what your customers really need - Andrew Morris

2m 19s

Understand what your customers really need

What is a CRM? - Collette Langley

20s

Collette Langley

Communication is more important than delivery - Zoe Cunningham

1m 25s

Communication is more important than delivery

What should a charity look for when purchasing a CRM? - Collette Langley

1m 41s

What should a charity look for when purchasing a CRM?

Collette Langley

How can you use a CRM to grow your charity? - Collette Langley

1m 06s

How can you use a CRM to grow your charity?

Collette Langley

How can charities influence relationships online? - Nathalie Nahai

3m 42s

How can charities influence relationships online?

Why are women less likely to be promoted to senior positions? - Kate Cooper

6m 50s

Why are women less likely to be promoted to senior positions?

What advice would you give an L&D project manager - Colin Bradford

1m 27s

What advice would you give an L&D project manager

What are the key components of an innovation culture? - Darren Bartlett

1m 29s

What are the key components of an innovation culture?

Darren Bartlett

Tell us about an innovative organisation - Darren Bartlett

1m 39s

Tell us about an innovative organisation

Darren Bartlett

How can appropriate coaching drive business performance? - Stuart Holdsworth

1m 35s

How can appropriate coaching drive business performance?

Stuart Holdsworth

Give your customers an ‘aha’ moment - Justin Peters

1m 16s

Give your customers an ‘aha’ moment

Great sales people treat every customer as an individual - Peter Hewitt

1m 24s

Great sales people treat every customer as an individual

Most people will tell you the answer if you let them speak - Clare Gerada

1m 30s

Most people will tell you the answer if you let them speak

Try to work out what your clients actually need - Thayer Prime

1m 29s

Try to work out what your clients actually need

If you care and are truthful, your clients will be happy - John O’Brien

2m 05s

If you care and are truthful, your clients will be happy

Sales and marketing shouldn’t be separated - John Stapleton

1m 28s

Sales and marketing shouldn’t be separated

Have your own system for selling - John Sanders

2m 45s

Have your own system for selling

Service the life out of your customers - John Sanders

1m 48s

Service the life out of your customers

Understand what your customer needs from your relationship - Sue Porto

1m 11s

Understand what your customer needs from your relationship

Love your customer - Alastair Storey

2m 07s

Love your customer

Alastair Storey

Delight your customers by being the best at what you do - Rodney Fitch

1m 56s

Delight your customers by being the best at what you do

The importance of teamwork - Alastair Storey

1m 28s

The importance of teamwork

Alastair Storey

When you meet a new client, give before you take - Maggie Buggie

1m 59s

When you meet a new client, give before you take

Educate, don’t sell - Laura Tenison

1m 42s

Educate, don’t sell

Involve your customers in your decisions - Laura Tenison

1m 37s

Involve your customers in your decisions

Let buyers come to their own conclusions - Duncan Goose

1m 24s

Let buyers come to their own conclusions

It’s how you respond to mistakes that sets you apart - Dan Doherty

1m 39s

It’s how you respond to mistakes that sets you apart

Turn your customers into ambassadors - Paul Robinson

2m 09s

Turn your customers into ambassadors

The first condition of innovation is enthusiastic people - Nigel Paine

2m 22s

The first condition of innovation is enthusiastic people

Businesses need a passionate purpose - Ian Millner

1m 54s

Businesses need a passionate purpose

Delighting your customers - Dan Germain

1m 57s

Delighting your customers

Keeping things interesting is paramount - Dan Germain

1m 36s

Keeping things interesting is paramount

Bringing joy to your customers - Dan Germain

2m 02s

Bringing joy to your customers

Don’t forget to surprise and delight your clients - Ian Millner

2m 26s

Don’t forget to surprise and delight your clients

Selling is as much about listening as it is about talking - Zeina Bain

1m 23s

Selling is as much about listening as it is about talking

Getting full benefit from your global network - Ian Millner

1m 50s

Getting full benefit from your global network

Providing great client service - Lee Robertson

1m 32s

Providing great client service

People remember how you make them feel - Rick Lowe

1m 13s

People remember how you make them feel

Friction points are an opportunity to delight clients - Lee Robertson

1m 34s

Friction points are an opportunity to delight clients

The value of a signed contract - Susanna Simpson

1m 22s

The value of a signed contract

Susanna Simpson

When it's right to fire a client - Susanna Simpson

2m 04s

When it's right to fire a client

Susanna Simpson

Bringing people together is rewarding - Susanna Simpson

1m 50s

Bringing people together is rewarding

Susanna Simpson

Don't be scared to tell your customers the truth - Andy Vickers

2m 01s

Don't be scared to tell your customers the truth

Managing your client's expectations - Mick Southworth

2m 15s

Managing your client's expectations

Mick Southworth

Global companies need consistent levels of quality - Ian Millner

1m 40s

Global companies need consistent levels of quality

Be the swan swimming - Becks Armstrong

1m 24s

Be the swan swimming

Becks Armstrong

Purpose keeps people connected - Claire Arnold

1m 44s

Purpose keeps people connected

Excellent client service comes through listening - Keily Blair

2m 03s

Excellent client service comes through listening

Always have a What If plan - Nikki King

2m 54s

Always have a What If plan

Keeping relevant with your clients - Sarah Austin

2m 03s

Keeping relevant with your clients

Be a person to your client, not just a lawyer - Sharmila Mehta

1m 47s

Be a person to your client, not just a lawyer

Being authentic builds trust with clients - Sharmila Mehta

1m 29s

Being authentic builds trust with clients

Beware of taking a client for granted - Sharmila Mehta

2m 12s

Beware of taking a client for granted

The art of creating a natural rapport with prospective clients - John Grisby

2m 22s

The art of creating a natural rapport with prospective clients

Building relationships and trust with clients - John Grisby

1m 53s

Building relationships and trust with clients

Good personal chemistry creates better business with clients - Per Wimmer

2m 11s

Good personal chemistry creates better business with clients

Your colleagues are representative of your customers - Mark McLane

2m 19s

Your colleagues are representative of your customers

The importance of active listening - Steve Chantry

2m 05s

The importance of active listening