Customer service

What advice do you have for people in telephone-based roles? - Annabel Robb

3m 40s

What advice do you have for people in telephone-based roles?

How can we use tone of voice to influence the behaviour of other people on the phone? - Eve O’Connor

1m 37s

How can we use tone of voice to influence the behaviour of other people on the...

What are the general do’s and don’ts when taking and making phone calls? - Eve O’Connor

1m 04s

What are the general do’s and don’ts when taking and making phone calls?

How do you deal with difficult conversations over the phone? - Eve O’Connor

1m 19s

How do you deal with difficult conversations over the phone?

How can we measure employee engagement? - Christoph Williams

6m 39s

How can we measure employee engagement?

Christoph Williams

Tell us about an innovative organisation - Darren Bartlett

1m 39s

Tell us about an innovative organisation

Darren Bartlett

What can you do to make sure a MOOC is successful and engaging? - Sam Burrough

3m 21s

What can you do to make sure a MOOC is successful and engaging?

How do you embed effective coaching into organisations? - Stuart Holdsworth

4m 05s

How do you embed effective coaching into organisations?

Stuart Holdsworth

How does Jurys Inn measure customer satisfaction? - Edward Gallier

2m 01s

How does Jurys Inn measure customer satisfaction?

What are examples of best practice at Investors in People? - Paul Devoy

1m 29s

What are examples of best practice at Investors in People?